Thursday, 28 September 2023

Landis Attendant Console Install

Attempting to setup a test tenant with access to Landis Attendant Console, and was getting errors around granting access to the tenant.

The error message I was receiving via the browser URL..

The app is trying to access a service 1fd5118e-2576-4263-8130-9503064c837a (Azure Communication Services) that your organization <GUID> lacks a service principal for.

To fix I needed to manually add the "Azure Communication Services", via PowerShell.

Connect-AzureAD

New-AzureADServicePrincipal -AppId "1fd5118e-2576-4263-8130-9503064c837a"   

After waiting for about 3 mins, I was able to grant consent ant get access to Landis Attendant Console.

Zoom Virtual Agent (ZVA) and SNOW Integration

Adding Integration between SNOW and Zoom Virtual Agent (ZVA), is a fairly straight forward configuration, first step is to ensure that an OA...