Wednesday, 25 January 2023

List of Agents in Skype Work Groups

To get a list of agents in a skype work group run the following command via PowerShell:

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Get-CsRgsAgentGroup | select Name, @{Name=’AgentsByUri’;Expression={[string]::join(",", ($_.AgentsByUri))}} | Export-Csv agent-export.csv

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This can then be opened in Excel and manipulated to be used easier..

Open in Excel and "text to data" the AgentsByUri column, copy and then paste with "transpose" option to get in a nice format.

Zoom Virtual Agent (ZVA) and SNOW Integration

Adding Integration between SNOW and Zoom Virtual Agent (ZVA), is a fairly straight forward configuration, first step is to ensure that an OA...