Friday, 20 May 2016

SSH to ShoreTel ST Switches

Quick note to provide a link to a "old" ShoreTel document that provides details of how to SSH to a ST Voice Switch.

Edit:
How To SSH Into an ST Switch (force.com)

Before this procedure was complete would only get message saying "no supported authentication methods available (server sent publickey)", just like below:

After completing the procedure I was able to login, BUT wasn't prompted for passwords..


The ssh key can be found at:
\Shorelinedata\keystore\ssh\hq_rsa

Zoom Virtual Agent (ZVA) and SNOW Integration

Adding Integration between SNOW and Zoom Virtual Agent (ZVA), is a fairly straight forward configuration, first step is to ensure that an OA...