Wednesday, 18 May 2016

ShoreTel Console Settings

After a quick search this morning for the console setting to get access to the ShoreTel switches, figured I would post so that I don't have to go looking next time.

The ST model switches use the following setting for the console port:

The SG model switches are as follows:

Zoom Virtual Agent (ZVA) and SNOW Integration

Adding Integration between SNOW and Zoom Virtual Agent (ZVA), is a fairly straight forward configuration, first step is to ensure that an OA...