Part 1.
http://www.shudnow.net/2013/02/16/enabling-qos-for-lync-server-2013-and-various-clients-part-1/
Zoom Virtual Agent (ZVA) and SNOW Integration
Adding Integration between SNOW and Zoom Virtual Agent (ZVA), is a fairly straight forward configuration, first step is to ensure that an OA...
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Using the Office 365 IP Address and URL Web service to pull the latest information. The website above has all the listed parameters that... -
Page to keep updated with tools as I find them from ShoreTel systems.. ########################################### Workgroup Tool: You c...
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Always loosing this command, and takes me a few tries to find it again for what I'm looking for. In the CSCP when looking at the assoc...