Wednesday, 9 January 2013

Lync Documentation

So by now everyone has noticed that the default MS documentation for Lync is for Server 2013.  To get the Lync Server 2010 documentation you can update the URL to include (v=ocs.14) in the URL as shown below.

New-CsRgsAgentGroup for Lync 2010

http://technet.microsoft.com/en-us/library/gg413065(v=ocs.14).aspx

New-CsRgsAgentGroup for Lync 2013

Zoom Virtual Agent (ZVA) and SNOW Integration

Adding Integration between SNOW and Zoom Virtual Agent (ZVA), is a fairly straight forward configuration, first step is to ensure that an OA...